A call center job starts with the basic of technology – with a telephone and a computer. To understand the job responsibilities in and around call center, we need to understand the classification on which call centers are meagerly divided between inbound and outbound call center. Inbound call center is a call center where calls are received whereas outbound call centers are meant for making calls.
Working for clients based in US or Europe,call centers are laced with state of the art facilities, advanced technology and best of minds. Businesses from various spheres of industry such as accounts, finance, credit card, telecom companies and insurance sectors partner with contact service.
The working atmosphere of call centers is casual but extremely work oriented and performance based. The management provides all the facilities to the employers free of cost such as- transportation, meals. They take care of the stressing atmosphere call center executives work in. The management of BPO provide regular intervals, air conditioned atmosphere and cafeteria facilities. To help its worker deals with high volumes of call and immense work load pressures, motivational campaigns and stress-buster programs are organized on timely basis.
Like any other jobs, working in call centers has white and grey side too. Call center job is lucrative. The starting salary of call center is in hefty five figures. In addition to promotions, perks and bonuses, you get an opportunity to fly abroad to meet new clients and learn new technology.
Along with all the appraisals and incentives, there is downside to work in call center as well. The shifts are of 24/7 and long enough to ruin your physical, social and mental balance. Also, the customers you deal with could be of different temperaments and nature. The targets imposed on you sometimes could be really mammoth and inhumane. You need to be up to date with upcoming technology and market knows how as you never know what could relate to your product, you try to sell.
To cope up all with, must-haves for a good offshore call center employee include patience, focus and excellent communication skills to ensure long term partnership with the organization
Tuesday, April 27, 2010
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Basically there are two types of call centre one is inbound and other is outbound. Responsibility of inbound call centre is to attend landing calls, Outbound call centre are responsible to call the customers from their end these are built up for sales or marketing purposes.This is really important for the agents to give their best while talking to the customer which is based on their communication skills.For more information of inbound and outbound process call go4customer.
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